This Return Policy applies to online purchases only.
You may return most items within 12 days of receipt.
See below for exceptions. To qualify for a return, please note the following:
Damaged or Defective Products: Please inspect your package when it arrives. If it is defective, damaged or short an item please notify us within 3 business days of delivery. Customer Service toll-free 800-606-6777. If you receive a damaged product we will replace any damaged or defective parts or replace the product at manufacturer’s discretion.
A 20% restocking fee applies to all returns
Sorry no returns after 12 days from date of purchase.
There are no returns on the following categories of products:
To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:
Unless Wishing Well Medical made an error return freight is the customer’s responsibility. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Wishing Well Medical reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.
Product canceled after the item has been shipped is subject to our above return policies. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
All credits will be given after receipt and warehouse inspection approval. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.